What if I lost my pick-up form?

If you lost your pick-up form, you must come in person to collect your passport.  Kindly present your photo identity card to the Visa Centre’s staff for verification. Only after the Visa Centre confirms your identity card can the passport be released. If you cannot come in person due to some special reason, you can entrust someone else to pick up your passport as long as he or she brings your notarized power attorney as well as his or her and your own identity card.

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Surabaya Chinese Visa Application Service Centre
Office Address:  SPAZIO - 502 Kompleks Graha Festival Kav No.3, Jalan Mayjend Yono Soewoyo Graha Famili, Surabaya
Email: surabayacentre@visaforchina.org
Call: 031-99150910     Fax: 031-99150744


Office Hours: 
Monday - Friday
Application Submission:  9:00AM - 3:00PM
Payment and Passport Collection:  9:00AM - 4:00PM
The Center is closed on Saturdays, Sundays and Indonesian public holidays. 

What if I lost my pick-up form?

If you lost your pick-up form, you must come in person to collect your passport.  Kindly present your photo identity card to the Visa Centre’s staff for verification. Only after the Visa Centre confirms your identity card can the passport be released. If you cannot come in person due to some special reason, you can entrust someone else to pick up your passport as long as he or she brings your notarized power attorney as well as his or her and your own identity card.