If you lost your pick-up form, you must come in person to collect your passport.  Kindly present your photo identity card to the Visa Centre’s staff for verification. Only after the Visa Centre confirms your identity card can the passport be released. If you cannot come in person due to some special reason, you can entrust someone else to pick up your passport as long as he or she brings your notarized power attorney as well as his or her and your own identity card.